Troubleshooting

I did not receive the email

• Check your spam and junk folders.
• Confirm your store has your correct email address.
• Request a new access link from the Request Access page.
• Wait a minute before requesting again; repeated sends can be rate limited.

The link is expired

• Use the Request Access page to send a new link.
• Always open the newest email link, not an older one.

My bank was not accepted

• Confirm the routing number and the account number.
• Confirm the account type, checking or savings.
• Use an account that supports ACH.
• Contact your store if the page keeps showing an error.

I linked to the wrong Consignor Center account

• Stop using the linked account right away.
• Contact your store or Resale World support.
• Give them the email on your ResaleWallet account and the Consignor Center account that was linked by mistake.

My payout is still pending

• Confirm your ResaleWallet account was created and your bank was added.
• Check whether a micro deposit still needs to be confirmed.
• Contact your store if the payout stays pending after setup is complete.