Store Troubleshooting

You get a message that states ResaleWallet is not available

Contact Resaleworld so that we can look into this for you.

Store profile will not verify

1. Check the business type and the required owner and controller fields.
2. Confirm store email verification is complete.
3. Check whether you received an email requesting extra documents.
4. Contact Resaleworld support.

Bank account is not active

1. Confirm the account was added under Bank Accounts.
2. Wait for production micro deposits if required.
3. Verify the micro deposit values once available.
4. Confirm the account status is active before starting payouts.

Payout is missing from bulk payout results

1. Confirm the consignor has a Digital Payout ID.
2. Confirm the payment account is ResaleWallet ACH.
3. Confirm the sold date, process date, and minimum amount filters.
4. Confirm the payout has not already been posted or voided.

Recipient bank rejected a payout

When the recipient bank rejects a payout, the money returns to the store's ResaleWallet Balance account. Correct the intended consignor's bank information, create or recreate a Liberty payment account connected to the Balance account, and use that payment account to issue the replacement payout. The store cannot currently prefund the Balance account or withdraw its funds directly.

Confirm the client before sending the replacement payment because the Balance account behaves like a stored funds bucket and can be used to pay a different person by mistake.