Resaleworld Status Page

The Status Page is Resaleworld's live dashboard showing the health of every service Liberty depends on. Open it any time something does not seem right: you cannot sign in to Consignor Center, receipts are not sending, your phones to Resaleworld are not going through, or your Shopify storefront is acting up. The Status Page tells you in seconds whether the problem is on Resaleworld's side or local to your store.

The page lives at https://status.resaleworld.com and Liberty REACT links directly to it from the Help menu.

From the Liberty REACT Inventory Module:

1. In the top menu bar, click Help.
2. In the dropdown, click Status Page.

Liberty opens status.resaleworld.com in your default browser as a new tab.

• Resaleworld.com logo. Click to return to the main marketing site.

• Subscribe to Updates. Click to receive email or SMS notifications when a service status changes or an incident is posted. Useful if you want to be alerted of an outage without having to check the page yourself.

• Overall status banner. A wide bar that summarizes the entire system. Green = All Systems Operational. Yellow = degraded performance somewhere. Red = at least one outage. The banner reflects whatever the worst service status is below.

• About This Site. A short paragraph linking to https://my.resaleworld.com/#/support/techsupport for submitting a support ticket.

• Additional Integration Status Pages. Direct links to the status pages of third-party services Resaleworld integrates with. If a payment processor or marketplace is down, check their status page from here:

• Fortis (formerly Payment Logistics)

• Zift

• CardPointe

• Intuit QuickBooks

• eBay

• PayPal

• Constant Contact

Scroll down to the Uptime over the past 90 days section. Each service shows a green-bar history of the last 90 days plus its current status (Operational, Degraded Performance, Partial Outage, or Major Outage).

The top-level services and what each one represents to you:

• Liberty Cloud. The Resaleworld-hosted Liberty REACT environment that Cloud customers connect to through CloudLauncher. If this shows an outage and you are on Liberty Cloud, you may not be able to sign in to Liberty.

• Web Services. The backend services that power Liberty's integrations: e-receipts, Shopify sync, Consignor Center authentication, and similar features. Click the + to see the individual sub-components.

• MyResaleworld. The customer portal at https://my.resaleworld.com: software downloads, ticket submission, and account information.

• Resale Rewards. The Resale Rewards loyalty platform, including the consignor-facing rewards features and push notifications.

• resaleworld.com. The public marketing website. If this is down, no Liberty function is affected.

• Consignor Login. Authentication for consignors signing in to Consignor Center. Click the + to see whether it is the standalone Consignor Center login or the Shopify-embedded version that is affected.

• Phone System. Resaleworld's customer-facing phone lines (1-800-785-4800 / 407-297-9448). If this is red, calling Resaleworld will not connect. Submit a ticket through https://my.resaleworld.com instead.

• Support Department. Indicator for the overall availability of the Resaleworld Support team and ticket routing.

• Payments. Payment processor health. Click the + to see the individual processors: ResalePay, Zift, and Fortis (formerly Payment Logistics). Fortis is not offered to new customers, but it is fully supported for existing accounts.

• Shopify. Third-party Shopify cloud status, mirrored from Shopify's own status feed. Click the + to see Shopify API & Mobile, Shopify Storefront, and Shopify Checkout. If Shopify is down, listings will not sync and storefronts will be unreachable.

• AWS SES. Amazon's Simple Email Service: the infrastructure that delivers outbound email on Liberty's behalf (Klaviyo campaigns, e-receipts, password resets). If this is down, customers will not receive emails initiated by Liberty.

• + next to a service name expands that service to show its sub-components, each with their own 90-day uptime bar. Click again to collapse.

• ? next to a service name opens a small tooltip describing what that service covers, in case you are unsure whether it applies to what you are seeing.

Below the service list, System Metrics shows live response-time graphs.

• Web Services API Response Time and Resale Rewards Response Time are the two graphs currently published. The number in the upper-right of each graph is the most recent measurement (in milliseconds). Spikes indicate momentary slowdowns; sustained elevated lines indicate ongoing performance issues.

• Day / Week / Month tabs at the top of the Metrics section change the time window of all graphs simultaneously.

These graphs are most useful when something feels slower than usual rather than fully broken. A red banner up top means an outright outage; the graphs catch the slow-but-online cases.

The bottom of the page lists every day for the past two weeks. Each day shows the headline of any incidents that occurred, including the affected service, time, and resolution. Click an incident headline to read the full timeline (initial detection, investigation, fix deployed, post-mortem).

Use Past Incidents when:

• You experienced a problem earlier today and want to confirm Resaleworld saw and addressed it.

• You need the official timeline of a recent outage for your records.

• You are reviewing service reliability over the last 7 to 14 days.

For older incidents, scroll further or click View historical uptime near the top of the service list.

Match what you are seeing to the relevant service on the Status Page:

• You cannot sign in to Consignor Center → check Consignor Login and its sub-components.

• Emails are not sending (e-receipts, password resets, Klaviyo campaigns) → check Web Services and AWS SES.

• You cannot sign in to Liberty Cloud → check Liberty Cloud.

• Payments are failing → check Payments, then jump to the specific processor's status page from the Additional Integration Status Pages section if needed.

• Your Shopify store is down or not syncing → check Shopify, then if needed cross-reference Shopify's own status page.

• Calls to Resaleworld are not connecting → check Phone System (Resaleworld's lines), not your own carrier.

If everything on the Status Page is green and the problem is still happening, the issue is local to your store: your internet connection, a single workstation, account settings, or a Liberty install. Submit a ticket through https://my.resaleworld.com or through Help > Support in Liberty so the Support team can investigate.

• Operational = the service is healthy.

• Degraded Performance = the service is up but slower than normal, or partially affecting some users.

• Partial Outage = a sub-component is down (for example, Shopify Checkout down but Shopify Storefront still working).

• Major Outage = the entire service is unreachable.

The overall banner at the top of the page reflects the worst status across all services.

The 90-day bars roll forward as the page ages. The leftmost bar is “90 days ago,” the rightmost is “Today.” For history beyond 90 days, click View historical uptime near the top of the services list.

No. Subscribers only receive notifications when Resaleworld's operations team formally posts an incident or status change. Routine restarts, internal maintenance windows, and brief response-time spikes do not trigger subscriber alerts.

The Fortis sub-component under Payments still tracks live transactions for existing Fortis customers. New customers cannot enroll in Fortis, but existing accounts keep running on it.

Yes. The Status Page is hosted on infrastructure separate from Liberty Cloud, so if Liberty Cloud is down you can still reach https://status.resaleworld.com in your browser to confirm.

Submit a ticket through https://my.resaleworld.com/#/support/techsupport or through Help > Support in Liberty. Include the time you noticed the problem, the workstation or Location you were on, and what you were doing when it happened. The more detail you give, the faster Support can match it to anything they are already investigating.