Setting Up Automated Fulfillment Status Emails

This article goes over how to set up emails that automatically send to a customer depending on the order's fulfillment status. For example these order statuses: Delivered, Not Ready, Out for Delivery, Ready, and Shipped.

Note: You must have your email settings set up in order for the automated e-mails to work.

1. Go to Settings > Maintain Fulfillment Status Email
2. Click on Edit

3. It will open up the Maintain Fulfillment Status Email window

• Active Checkbox: A checkbox to configure if the email gets sent automatically or not.
• Reply To: The email address in this field will receive any replies when a recipient hits “Reply.”
• CC: Carbon Copy - Any addresses entered here will receive a copy of the email, and all recipients can see these addresses.
• BCC: Blind Carbon Copy - Any addresses entered here will receive a copy but the email addresses are hidden from other recipients.
• Subject: The subject line that appears in the recipients inbox.
• Template: This is where you will enter in the contents of the e-mail.
• HTML ​: You can edit or view the HTML source of the same message that you typed in Template. ​​​​​​
• Insert Merge Field: Inserts a placeholder (e.g. customer name, order number) that the system automatically replaces with real data when the email is sent. This is what lets one template produce personalized emails. Below are the merge fields that can be utilized in this window.
  • SaleId
  • OrderNumber
  • SaleDate
  • ReceiptNumber
  • ShipDate
  • ShipperService
  • OrderStatus
  • BuyerName
  • BuyerPhone
  • BuyerAdd1
  • BuyerAdd2
  • BuyerAdd3
  • BuyerCity
  • BuyerState
  • BuyerZip
  • BuyerCountry
  • BuyerEmail
  • BuyerId
  • FulfillmentStatus
  • StatusTime
  • TrackingNumber