====== ResaleWallet Overview ======

~~CONTEXTID:1157~~

===== How To Set Up And Pay Consignors With ResaleWallet =====

ResaleWallet is Liberty's electronic payout system. It sends consignor payouts straight to a bank account by ACH, so you no longer have to print and hand out checks. In Liberty, staff work with **ResaleWallet ACH** as a payment account. Dwolla handles bank verification and money movement.

This guide covers everything you do inside Liberty: setting ResaleWallet up, entering your store's business details, adding and verifying your bank, and preparing, posting, reviewing, and troubleshooting payouts. For how the backend works and where the API credentials come from, see ResaleWallet internal. For what your consignors see, see the ResaleWallet Consignor Guide.\\
Note: ResaleWallet is for Liberty Cloud customers only.

===== What the Store Needs Before Payouts =====

  - **ResaleWallet** enabled for the store and set up by **Resaleworld support**.
  - A verified store email address for the ResaleWallet merchant account.
  - Store profile information completed and accepted by Dwolla.
  - At least one active bank account connected for store payouts.
  - Consignor records with a **Digital Payout ID** for anyone who should receive a ResaleWallet payment.
  - The payment account set to **ResaleWallet** when preparing ResaleWallet payouts.

===== Setting Up ResaleWallet =====

Contact **Resaleworld** at **1-800-785-4800** to get you signed up and set up with **ResaleWallet**.

===== Set Up Your Business Entity =====

The store profile is the merchant identity record that Dwolla reviews. Liberty collects the information, but the final verification decision is made by Dwolla. Choose **Edit Profile Information** from the ResaleWallet area to open it. The **Business Type** you choose controls which panels are required.

From the ResaleWallet area you can edit the store profile, manage bank accounts, and upload documents when Dwolla asks for them.

  - Click on **Setup** > **ResaleWallet** and then **Edit Profile Information...** \\ {{figure>resalewallet:store_guide:store_overview:image20.png|The ResaleWallet options: Edit Profile Information, Bank Accounts, and Document Upload.}}
  - Then, you can enter your profile information. \\ {{figure>resalewallet:store_guide:store_overview:image47.png|The ResaleWallet Profile Information screen. Business Type controls the required fields. Owners who hold 25 percent or more are added in the Owners panel.}}
  - Choose your **Business Type**. This controls which of the panels below are required.
  - Fill in the **Account Admin** contact details.
  - Fill in the **Controller** details. The controller is not required for a sole proprietorship.
  - In the **Owners (25% or More)** panel, add any individual who owns 25 percent or more of the business. This panel will always be visible but may not be accessible if the business type you select does not require this field. If there isn't an owner with a 25% share, you can leave this blank. Check the box to **certify** that the information is correct
  - Checkmark the box to **Agree To The Terms and Conditions**. You can click on any of the highlighted text to view the information.
  - Click **OK** button when finished.

**Business type notes:**

  - **Sole proprietorships** are usually simpler and may not require a separate controller section.
  - **LLCs, corporations, partnerships,** and similar structures can require controller and beneficial owner information.
  - **Non-profits,** such as charity shops, can require a controller even though ownership is handled differently.
  - Some business types require a **document upload** after Dwolla reviews the profile.\\ Note: The Full Social Security Number is required for the Beneficial Owner. In other cases, just the last 4 digits of the social security will be required. Resaleworld does not store this information.\\ Note: Liberty does not validate this information beyond checking that the required fields are filled. Your store certifies that it is correct. After the details are accepted, the account status moves from **Unverified** to **Verified**. Payouts cannot be sent until the account is verified.

===== Add a Bank Account =====

After the profile is accepted, add the store bank account that will fund ResaleWallet ACH payouts.

  - Click on **Setup** > **ResaleWallet** > **Bank Accounts** \\ {{resalewallet:store_guide:store_overview:image18.png|image18.png}}
  - Click the **Add** button. \\ {{resalewallet:store_guide:store_overview:image23.png|image23.png}}
  - Enter an **Account Name** that staff will recognize.
  - Enter the **routing number** and **account number**.
  - Select the **account type** and the **payment account**.
  - Click **OK**. \\ {{figure>resalewallet:store_guide:store_overview:image24.png|The Add Bank screen. Fill in the account name, account number, routing number, and account type, then click OK.}}

===== Verify the Bank Account =====

To confirm the account, the payment service makes small test deposits, called micro deposits. This process can take about one to two business days. \\ {{resalewallet:store_guide:store_overview:image27.png|image27.png}}

  - Return to **Bank Accounts** after the micro deposits post.
  - Select the account and click **Verify**. \\ {{resalewallet:store_guide:store_overview:image26.png|image26.png}}
  - Enter the verification amounts and click **OK**. \\ {{resalewallet:store_guide:store_overview:image38.png|image38.png}}
  - Confirm the account status changes to **active** or **verified**. \\ {{resalewallet:store_guide:store_overview:image28.png|image28.png}}
  - You can double click on the bank entry at any time. \\ {{resalewallet:store_guide:store_overview:image40.png|image40.png}}
  - This will show you that the bank account is linked. \\ {{resalewallet:store_guide:store_overview:image30.png}} \\  Note: The payment account name automatically gets **ResaleWallet:** added to the front. This field has a 35 character limit, so for a long name use a short prefix such as RW: instead of ResaleWallet:. This can be adjusted by going to **Setup** **Maintain** > **Payment Accounts** and editing the entry.

===== Required Consignor Fields =====

Each consignor who should receive a wallet payout needs a **Digital Payout ID** on their account. If the field is blank, the payout cannot be sent through ResaleWallet.

  - Open any account you wish to set up for future payouts using ResaleWallet. \\ {{resalewallet:store_guide:store_overview:image19.png|image19.png}}
  - For bulk payouts and future payouts, you can scroll down and set the consignor's **payment account** to ResaleWallet so the account gets picked up when you do a mass payout or auto selects ResaleWallet when you do a single payout: \\ {{resalewallet:store_guide:store_overview:image42.png|image42.png}}
  - We also need to make sure that the **Digital Payout ID** is set to the email that the consignor wishes to receive ACH payouts with. \\ {{resalewallet:store_guide:store_overview:image46.png|image46.png}}
  - Click the **Save** button. \\ {{resalewallet:store_guide:store_overview:image37.png|image37.png}} \\ Note: Alternatively, if you are paying out one client at a time, you can set the payment account at the time of the payout.

===== Paying Out A Single Client With ResaleWallet =====

  - Open any account you wish to payout with **ResaleWallet** \\ {{resalewallet:store_guide:store_overview:image19.png|image19.png}}
  - Click the **Pay Client** button \\ {{resalewallet:store_guide:store_overview:image16.png|image16.png}}
  - Make sure that the **Payment Account** is set to your **ResaleWallet** payment account. \\ Fill in the **Items Sold** date range, whether you want to add an additional **Payout Fee** \\ Fill in the **Minimum** payout amount you wish to payout and then click the **OK** button. \\ {{resalewallet:store_guide:store_overview:image43.png|image43.png}} \\ Note: All payouts will automatically have a $2.50 platform fee applied to them when the client receives their ACH Payout.
  - Confirm the amounts for **Payout Amount**, **Payout Fee** and **Total Owed** are correct. \\ Note the disclaimer indicating that **A $2.50 service fee will be deducted from this payment.** \\ Click the **Export Payout** button. \\ {{resalewallet:store_guide:store_overview:image32.png|image32.png}}
  - If there are any issues you will see an **Error** for status along with what the issue is. In this example, we see that we are missing the **Digital Payout ID / Email Address**. You can cancel out of the payout, add the **Digital Payout Email Address** and then retry the payout. \\ {{resalewallet:store_guide:store_overview:image2.png|image2.png}}
  - When the payout is sent successfully, you will get a dialog box asking if you would like to send them a separate email of the items the client is receiving an ACH digital payout for. \\ You can click **OK** to send it or **Cancel** if you do not want to send them an itemized payout detail email. \\ {{resalewallet:store_guide:store_overview:image15.png|image15.png}} \\ Note: You must have **Liberty Inventory Module** setup to email out.
  - Once finished, you will see a **Payout Complete** message. \\ You can click **OK** when done. \\ {{resalewallet:store_guide:store_overview:image17.png|image17.png}}

===== Mass Payouts With ResaleWallet =====

ResaleWallet payouts use the **ResaleWallet ACH** payment account. The payment account you choose controls which payouts are part of the mass payout range.

  - To payout in mass, go to **Activities** > **Accounting** > **Account Payments**. \\ {{resalewallet:store_guide:store_overview:image35.png|image35.png}}
  - You will now be able to set your filters on accounts and dates you want to do the mass ACH payout on. \\ {{resalewallet:store_guide:store_overview:image36.png|image36.png}}
  - Set the filters for **Items Sold** and any other criteria you need to filter your payouts with.
  - Make sure that for **Payment Account**, the **ResaleWallet:** option is selected.
  - If you wish to add a **Payout Fee** you can, but keep in mind that for **ResaleWallet** a **$2.50** fee will be taken out of the consignor's payout when they **Receive** it. For your accounting purposes, your software will reflect that you paid out the full amount. \\ **Example:** If you pay out $100.00 to a consignor, when they receive their payout it will be $97.50, however your system will reflect that you paid out $100.00.
  - Type in the **Minimum Payout** amount you are willing to payout as part of this **Mass Payout**.
  - Click the **Prepare Payouts** button.

===== Processing The Mass Payout =====

Liberty shows the Post Payout dialog with the payout amount, the fee, the payment account, the payout number, the Digital ID, and the service fee warning. \\ {{resalewallet:store_guide:store_overview:image33.png|image33.png}}

  - Review the **payout amount**, **payout fee, total count of checks** and **Total Amount**.
  - Click which type of **Preliminary Check Register** you wish to view / print.
  - You will see the **Preliminary** summary report where you can review further details before continuing. \\ {{resalewallet:store_guide:store_overview:image39.png|image39.png}}
  - You can **Print**, **Save The Report**, or **Save as PDF** for your records if you wish. \\ Close the report when finished \\ {{resalewallet:store_guide:store_overview:image25.png|image25.png}}
  - Click the **Next** button when you are ready to continue. \\ {{resalewallet:store_guide:store_overview:image1.png|image1.png}}
  - The prepared payout screen lists the payout ID, date, account number, client, Digital ID, amount, batch number, payout number, wallet flag, total, and status. Use it to confirm the expected payouts were prepared before you send. \\ {{figure>resalewallet:store_guide:store_overview:image21.png|The Prepare Payouts screen. A red indicator marks a payout with a problem. Remove it, then send the rest.}}
  - A **green** indicator means the payout has been sent.
  - An **orange** indicator means that there is a missing **Digital Payout ID (email)** on the account.
  - A **red** indicator means that the payout failed to send.
  - You can also remove payouts by right clicking on a payout and clicking **Remove Payout**. \\ {{resalewallet:store_guide:store_overview:image5.png|image5.png}}
  - Note the **Please Note: A $2.50 service fee will be deducted from each payout** message as mentioned before. \\ {{resalewallet:store_guide:store_overview:image34.png|image34.png}}
  - Click the send payouts button when you are ready to proceed. \\ {{resalewallet:store_guide:store_overview:image4.png|image4.png}}
  - You will receive a **Processing Completed!** dialog box. \\ {{resalewallet:store_guide:store_overview:image11.png|image11.png}} \\ Note: If one payout fails, the rest will still process.

===== Viewing the Check Summary Report =====

  - You can now view the **Check Summary Report** by clicking **Print Check Summary Report**. \\ {{resalewallet:store_guide:store_overview:image10.png|image10.png}}
  - The main view for the **Check Register** will appear for you to review. You can **Print, save or create a PDF** of the report from the top left corner. \\ {{resalewallet:store_guide:store_overview:image31.png|image31.png}}
  - Click the **Close** button when finished \\ {{resalewallet:store_guide:store_overview:image44.png|image44.png}}

===== Posting The Mass Payout =====

Now we are ready to post the payouts to the client accounts so that the balances show as paid.

  - Click the **Post the Payouts** button. \\ {{resalewallet:store_guide:store_overview:image7.png|image7.png}}
  - The payout will now show as cleared in the client's account under the **Payouts** tab. \\ {{resalewallet:store_guide:store_overview:image14.png|image14.png}}

===== Checking The Status of an ACH Payout =====

After an ACH payout has been completed, you can check the status of the ACH payout.

  - Go to the account that has an **ACH Payout** that you wish to look up and go to the **Payouts** tab. Then right click on the **ACH** payout and click **View ResaleWallet Details...** \\ {{resalewallet:store_guide:store_overview:image12.png|image12.png}}
  - This **Payment Detail** window helps you understand the current state before voiding or resending. The Payment Detail screen shows the amount, the $2.50 fee, the transfer amount the consignor receives, and the status. \\ {{resalewallet:store_guide:store_overview:image22.png|image22.png}}
  - A **pending** payout may allow a notification resend or a void.
  - A **completed** payout may not be removable. \\ {{resalewallet:store_guide:store_overview:image29.png|image29.png}} \\ Note: You may **Void Payment** or **Send Notification** if the payout status allows it. Do not repeatedly resend or repost a payout without understanding its current transfer state.
  - If you wish to view the transfer details of an **ACH Payout** click the **Transfer Details** button. \\ {{resalewallet:store_guide:store_overview:image13.png|image13.png}}
  - From here you can view the transfer details of the **ACH payout**. This can tell you what has already happened with the payout. \\ Click the **OK** button when done. \\ {{figure>resalewallet:store_guide:store_overview:image6.png|The Transfer Detail screen. The Details panel lists each step of the transfer in order.}}

===== What Consignors Receive =====

If a consignor does not already have a **ResaleWallet** account in the Resaleworld environment, they receive an invitation email to set up their account. If they already have one from another store, they may receive only a payout or transfer notification. \\ {{resalewallet:store_guide:store_overview:image9.png|image9.png}}

===== ResaleWallet Dashboard =====

At any time you can see all **ResaleWallet** payouts that are in any status.

  - Click on **Activities** > **Accounting** > **ResaleWallet Payments** \\ {{resalewallet:store_guide:store_overview:image45.png|image45.png}}
  - Here you can filter for all **ResaleWallet** payouts \\ {{resalewallet:store_guide:store_overview:image3.png|image3.png}}
    * Set the **Status** you wish to filter for.
    * Set the **Start Date** and **End Date** you wish to see the **ResaleWallet ACH** payouts for.
    * You must click the **Refresh** button after setting your filters
    * You can select any payout by clicking on it.
    * If the ability to **Send Notification** is available, you can click this button to resend an email pertaining to the selected payout. \\ Note: This button will only be active for specific statuses.
  - You can right click on any payout in this dashboard and click **View Transfer Details** to see more information on where the payout is in the **Dwolla** backend process. \\ {{resalewallet:store_guide:store_overview:image41.png|image41.png}}
  - Click the **OK** button when finished. \\ {{resalewallet:store_guide:store_overview:image8.png|image8.png}}

===== Store Troubleshooting =====

**You get a message that states ResaleWallet is not available**

Contact **Resaleworld** so that we can look into this for you.

**Store profile will not verify**

  - Check the business type and the required owner and controller fields.
  - Confirm store email verification is complete.
  - Check whether you received an email requesting extra documents.
  - Contact **Resaleworld** support.

**Bank account is not active**

  - Confirm the account was added under Bank Accounts.
  - Wait for production micro deposits if required.
  - Verify the micro deposit values once available.
  - Confirm the account status is active before starting payouts.

**Payout is missing from bulk payout results**

  - Confirm the consignor has a Digital Payout ID.
  - Confirm the payment account is ResaleWallet ACH.
  - Confirm the sold date, process date, and minimum amount filters.
  - Confirm the payout has not already been posted or voided.

===== Payment Limits =====

Your default payout limit is 5,000 dollars. If you need a higher limit, it can be raised, contact **Resaleworld support**.
==== Next Article In Section ====

Click the following link to move to the next article in this section: \\ [[:resalewallet:store_guide:how_to_set_up_and_pay_consignors_with_resalewallet]]

==== Related Topics ====

[[resalewallet:store_guide:store_overview]]
[[resalewallet:store_guide:how_to_set_up_and_pay_consignors_with_resalewallet]]
[[resalewallet:store_guide:set_up_your_business_entity]]
[[resalewallet:store_guide:add_a_bank_account]]
[[resalewallet:store_guide:required_consignor_fields]]
[[resalewallet:store_guide:paying_out_a_single_client_with_resalewallet]]
[[resalewallet:store_guide:mass_payouts_with_resalewallet]]
[[resalewallet:store_guide:checking_the_status_of_an_ach_payout]]
[[resalewallet:store_guide:what_consignors_receive]]
[[resalewallet:store_guide:resalewallet_dashboard]]
[[resalewallet:store_guide:store_troubleshooting]]
[[resalewallet:store_guide:payment_limits]]