====== Find Deleted Items in the Support Log ======

~~CONTEXTID:1233~~

When an item is deleted, the **Support Log** can identify the Liberty user, account number, item number, and internal item identifier. Use this process when the **User Activity Log** confirms a void but does not display the exact item number.

===== Locate the Correct Support Log =====

  - Open **File Explorer** and browse to **C:\RWD\Log**.
  - Choose the **Support Log** that covers when the deletion occurred. \\ **SupportLog.log** is the current and most recent Support Log. It does not include a date in the filename. Older Support Log files include a date in the filename. Choose the dated file that covers the time when the item was deleted. \\ {{inventorymanagement1:findingitems:finddeleteditemssupportlog_1.png|Open the Log folder and choose the current or dated Support Log}}
  - Open the selected log in **Notepad**.

===== Search for the Deleted Item =====

  - Press **Ctrl + F** to open the search field.
  - Search for the known **account number** and **item number** when they are available. You can also search for **voided** and review the entries near the suspected date and time. \\ {{inventorymanagement1:findingitems:finddeleteditemssupportlog_2.png|Search the Support Log}}
  - Review the matching entry. The entry can provide the **date and time**, **computer name**, **Liberty module**, **Liberty build**, **user**, **account number**, **item number**, and **internal item identifier**. \\ {{inventorymanagement1:findingitems:finddeleteditemssupportlog_3.png|Review the deleted item entry}}

===== Read the Log Entry =====

In the illustrated example, the entry shows the following information:

  * **User:** admin
  * **Account number:** 4
  * **Item number:** 5
  * **Internal item identifier:** 1250

The **Support Log** does not include the item title and does not restore the deleted item. It provides the identifying information needed to research the deletion. If the event is not present in **SupportLog.log**, search the dated Support Log files for the period when the deletion occurred.

==== Next Section Navigation Link ====

Click the following link to see a list of articles for the next section: \\ [[:inventorymanagement1:itemsthatdontsell|Handling Items That Don’t Sell]]

==== Related Topics ====

[[inventorymanagement1:findingitems:finddeleteditemssupportlog]]
[[inventorymanagement1:findingitems:findingitemsinacct]]
[[inventorymanagement1:findingitems:itemlooup]]
[[inventorymanagement1:findingitems:findingitemsneedsinfo]]